A Flexible and Innovative Network Administrator and Technical Support Leader, with broad and deep knowledge of a large variety of Software, Hardware and Networking Technologies. Focused on Customer Service, I consider it my role to be a “Technological Interventionist”, providing an effective buffer and liaison between Users and their Technology. 28 years of technology experience, with 19 in direct Network and User support and administration, the most recent 10 years concentrated in the Microsoft arena.
If I don't know how to do it Today, I can figure it out by Tomorrow.
A healthy mind needs a healthy body. Nia and Yoga teacher with 14 years' experience, Kettlebell enthusiast, weight loss pro - 120 pounds lighter!
Mighty Epiphyte - 2015 - Providing a variety of web agency services, and working on human interface projects remaining from Voxel4D
ManyOne Networks and Voxel4D (successor company) 2014- 2015. WebOps administration, concept design, and user support for a startup with a goal of next-generation interface design. Startup imploded under the weight of executive egos (as is so often the case with startups), and I and co-workers are trying to carry forward some of the viable design projects, including a communications interface for handicapped users utilizing Intel's RealSense camera.
Beacon Systems: 2012 – 2014 - Consulting Managed Services startup (Kanaryteks) - Business and Materials Development at The Nia Technique (http://www.NiaNow.com) - Providing Help Desk Support for Nia Trainers and Teachers - Website (primarily WordPress) Development for several businesses (Pepper & Salt Soups, Portland Headband Co., Joshua Kane, Actor, and others).
The Weiser Companies, Charleston, SC: 2010 – 2012: Solo IT Director for a large multi-state construction firm - Took over outsourced IT management from hostile vendors and moved in-house - Planned & executed IT transition for division of company into two separate businesses - Procured new equipment & executed VM Server transition for SC office (VMWare ESXi 4.1) - Provided User, Software, Hardware and Network Support in local and remote job-site offices - Procured and executed Telco & VOIP Contracts and System Setup - Managed offsite assets: IT subcontractors, Remote Users, Website, Remote site cameras - Located, interviewed, hired and trained my successor before moving to Portland, Oregon
Buist Moore Smythe McGee P.A., Charleston, SC: 1996 – 2010 Extensive Microsoft Networking and Support Experience. Managed daily operations, maintenance and support of a 100 user system at a large law firm as part of a two man team. - Planned and Executed network transition from Novell to Microsoft - Responsible for Security Management – Firewall, Anti-Virus, Spam Filtering, User Policies & Training - User Training and System Planning - Led Troubleshooting of complex technical issues in a complex and evolving environment
Garrett Academy of Technology, Charleston, SC: 1995 - 1996
Charleston Naval Shipyard, Charleston, SC: - 1987 - 1996 Assistant Shift Test and Refueling engineer. - Wrote technical documents and managed their execution by shop personnel - Developed Databases to track project execution and lessons learned - Performed decommission of a wide variety of Information Technologies in preparation for base closure - Secret level Security Clearance from DOD
Recently relocated to Portland, Oregon in order to access better Therapeutic and Educational resources for our daughter Camille, who has Cerebral Palsy . . . and her own blog.
Technical and Creative writer, with multiple blogs.
Adventurous amateur chef. I have a degree in Chemical Engineering because they do not offer one in Pyromania.
Because sometimes you need to hit something, hard. So you might as well make music out of it . . .
Windows Server and Desktop, Google Apps, Amazon Web Services, Microsoft Online, Linux, VMware, OS X, iOs, Android, Novell
Cisco and SonicWall Routers, Switches & Firewalls, Virtual Servers, NAS, VOIP, Wireless configuration
Experienced in use, support and training for Microsoft Office products and alternatives, e.g. LibreOffice.
Contracts, Project Management, In-housing from sometimes hostile outsourcers.
Terminal Server, VOIP, Managed Services and Remote Administration.
I speak to users in their own language, and focus on Customer Service. There's a reason my business card says "Technological Interventionist".
For those of you who still love paper!
Anyone who is lucky enough to work with William (Bill) is going to learn, grow and transform themselves and their company. He is outstanding. Clear, bright, articulate, trustworthy and above all an amazing human being and man.Debbie Rosas, Creator and Owner, Nia Technique
I can't express enough good things about Will. My business would not be successful without his IT skills. He is professional, yet approachable and extremely efficient. He is a valued part of our team!Ashley Jensen, Owner & Trainer
Dance, Health and Joy!